Shipping and Returns

Shipping Your Items

Sellers are responsible for shipping their sold items to buyers. If you're using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive the item(s) they purchased from your shop.

By selling on BuyLDS Marketplace, you agree to:

  1. Provide an accurate "ships from" address.
    B. Specify your shipping costs and processing times in your listings.
    C. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 30 days of purchase, unless you specify otherwise in your processing times or agree to a different shipping period with the buyer through Conversations. Before you update your processing time for a specific order, you must first obtain your buyer’s consent.
  2. Comply with all local and international shipping and customs regulations. We know that shipping and customs regulations can be tough to read, so check out these Help articles on international shipping using United States Postal Service (USPS), international shipping using Canada Post, and shipping to buyers in the European Union.
    E. Shipping to the wrong address is likely to result in a non-delivery case, so make sure to ship to the address listed on BuyLDS Marketplace.
    F. Mark the order as shipped when you ship it. Remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as shipped, the buyer will receive a notification (and may even break out into their happy dance).
    G. Charge an appropriate amount for shipping. US sellers can use calculated shipping to have shipping costs calculated automatically.

By entering tracking information on BuyLDS Marketplace, you're giving us permission to collect and share the tracking information received from your chosen shipping carrier with the buyer.

In the unlikely event an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided on BuyLDS Marketplace. If a buyer does not receive their order, they may file a case against your shop. Please see this Help article to learn more about BuyLDS Marketplace's case system.

But don't fret, BuyLDS Marketplace offers protection to sellers who meet our Seller Protection Program requirements. Read more about the benefits of the Seller Protection Program here and about what is required to qualify here.


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Dresses and clothing with customizations are non-refundable and non-exchangeable. If you are concerned about size and would like a customization, we recommend purchasing a dress with no customization and later exchange it for a dress with customizations to ensure to perfect fit.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Returns may be subject to a 20% restocking fee.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.